Nothing comes close the Widex Premium Experience
We don’t just aim to get the job done, but to provide a Premium Experience at every touchpoint, whether placing an order, addressing patient issues, or simply calling our Customer Care team.
Expert Customer Care Team
Did you know the average years of experience per customer care rep is seven years? This is knowledge that translates into a higher level of support for you and your patients. Our personalized e-commerce team training, consumer hotline and live chat are all examples of the Widex Difference in action.
HERE WHEN YOU NEED US
2024 Averages
Customer Care
Audiology Support
First Call Resolution
In fact, the average wait time for service is an industry-leading 25 seconds.
Far faster than other manufacturer wait times, within the hearing aid industry and beyond.
The “difference” is in the details
Our commitment to providing your patients with expertly crafted hearing aid solutions – when they need them – leaves no stone unturned when it comes to anticipating their expectations.
Continuously improving the journey
From delivery to the end user’s experience, we constantly seek to improve both the customer and consumer journey – all with an eye towards sustainability. From embracing rechargeable hearing aid technology, to carbon-neutral production at our global headquarters, you can be sure we strive for sustainability at every stage.
Highly rated e-commerce site
Widex offers numerous ways to further support you. This includes mywidexPRO.com, our highly rated e-commerce site that saves you time so you can put more focus on changing your patients’ lives.
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Here for your patients when they need it the most
We’re also enhancing Widex Express Repair, our fantastic service that saves you and your patients time by enabling you to replace the defective hearing aid up front before the patient even brings it back to you! This service improves the patient experience by avoiding an extra trip for the patient and creates efficiency for you as an HCP by needing one less appointment on your calendar, which you can use to book a new patient!
Benefits of Express Repair
DELIVERY YOU CAN COUNT ON
2024 Averages
Strategic supply chain management
Thanks to our forward-looking product planning and strategic supply chain management programs, Widex has not experienced any significant product shortages that would impede your ability to meet the needs of your patients. Immediate availability of the product you need when you need it most – along with the high-quality experience you expect – are hallmarks of the Widex Premium Experience that you can continue to rely upon in 2025 and beyond.
How We Deliver Success
Everyone at Widex stands behind The Widex Difference, a difference rooted in the passionate pursuit of natural, distortion-free sound that is supported by our core pillars of Audiology Ally, Unique Technology, and Premium Experience. By providing you with the solutions you need to demonstrate The Widex Difference, more patients than ever before will become knowledgeable, loyal Widex customers for you. Follow the link below to be connected with your local Widex rep.
