WiDEX HEARING AID APPS

You may not have given permission to the app to access your location. Go to: Settings › scroll down to the BEYOND app › Location › select Always. Or: You may have disabled location services altogether. Go to Settings › Privacy › Location Services and enable Location Services.

You may not have given permission to the Widex BEYOND app to access your camera and photos. Go to: Settings › scroll down to the BEYOND app › then switch on permission for Photos and Camera.

You must be running Apple Watch OS 2.0 or later to install the Widex BEYOND Apple Watch app

The Widex BEYOND app would like to access your photos and camera to allow you to personalize programs by adding your own photos.

The RC-DEX and hearing aid buttons are inactive during streaming. Stop streaming to activate the program button.

Select Programs in the bottom menu. Then select Edit at the top of the next screen. Click on the delete button and you will be asked to confirm this action.

Widex BEYOND hearing aids are compatible with the all DEX accessories except the M-DEX. Please ensure that you are not streaming from your iPhone to hear streams from any DEX accessories.

You will need to ensure that you are not streaming sound from your phone to hear streaming from DEX accessories. Stop the stream from your phone to connect to your DEX accessories. 

You will only be able to choose all directions in Directional focus if you have a connected pair of Widex BEYOND hearing aids, and you are using the Widex BEYOND app to control them.

You may not have given permission to the app to access your location. Go to: Settings › scroll down to the BEYOND app › Location › select Always Or: You may have disabled Location Services altogether. Go to Settings › Privacy › Location Services and enable Location Services.

You can save up to 5 personal programs in a non-streaming mode and up to 5 personal programs in iPhone streaming modes. No personal programs can be created when streaming DEX accessories.

The Widex BEYOND app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.

Please check that both hearing aids are connected to the phone and that the volume of both hearing aids is the same. Check that there is a fresh battery in the hearing aid with no streaming sound. Finally, check in the iPhone settings that you have streaming set to both hearing aids. Settings › General › Accessibility › Hearing Aids › tap on your hearing aids in DEVICES › check Stream to hearing aids.

If you cannot see the Music program in your list of programs, please contact your hearing care professional to have it added (Music program is not available in all models).

You may experience a better sound quality when listening to music streaming by selecting the Music program via the app (Music program is not available in all models).

Via the iPhone settings. Settings › General › Accessibility › Hearing Devices › tap on your hearing aids in DEVICES › Forget this device.

Using the BEYOND app will allow you to have full functionality with your Widex BEYOND hearing aids. Using the BEYOND app allows access to: Personalized programs, directional focus, and individual adjustment of bass, middle and treble sounds.

When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.

No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default.

On the app home screen, press the Menu icon in the top left corner and then select “About". The firmware version is listed here.

Select “Sound Menu”, then press the icon in the top-right corner which takes you to the edit menu. Click on "Delete program", and you will be asked to confirm this action.

You may not have given permission to the app to access your location. Go to: Settings › scroll down to the Evoke app › Location › select Always Or: You may have disabled Location Services altogether. Go to Settings › Privacy › Location Services and enable Location Services.

The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings › Notifications or Settings › Sounds, to configure your preferences.

Not at this time. We recommend using the COM-DEX solution to stream to both ears with an Android phone.

SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions. 

Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like. 
Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).

The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.

The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.

When you long press “Next program” in the app, the hearing aids will toggle between the regular programs and Zen+ programs. The mechanism is very similar to how you change programs using the physical button on the hearing aids.

For the hearing aids to reliably detect the acoustic commands, the volume of the phone’s loudspeaker should be kept at a reasonable level, which varies among different phone models. Please adjust your phone volume and find the setting that works best for you.

If you are in a noisy environment, consider increasing the volume of your smartphone slightly to avoid the surrounding noises from masking the acoustic commands. (NOTE: Never place your smartphone next to your ear while using the TONELINK app). Another common problem is that your hearing aids are not "paired" with the TONELINK App. On the home screen of the app, press the menu icon in the top-left corner, then “New pairing", and follow the simple steps.

You need to go through the pairing procedure to prevent other smartphone users from accidentally controlling your hearing aids. Whenever you power up the hearing aids (by opening then closing the battery door for most hearing aids), the hearing aids are in the pairing mode for the first 3 min. On the app home screen, press the menu icon in the top-left corner, then “New pairing” and follow the simple steps. 3 min is plenty of time to complete the procedure.

Controlling the hearing aids will not work if the phone volume is muted. It may also not work if the volume is set too low or too high. When the phone volume icon is blinking red, you may need to adjust the phone volume to a level that is not too low or too high.

No. When your phone is paired with a COM-DEX or other Bluetooth audio devices, TONELINK cannot send acoustic commands via the phone's loudspeaker. We advise you to use the COM-DEX app instead of the TONELINK app if you would like to use COM-DEX features such as streaming.

TONELINK sends acoustic commands to the hearing aids as 1-way communication only. It is not possible to retrieve information, such as battery status, from the hearing aids.

Some hearing aid models, like the CIC, do not support the “Back” direction. Therefore, the program jumps to Universal.

Directional Focus is a feature that gives you the opportunity to select from which direction you want the hearing aids to focus: Front, back, right or left.

The TONELINK app transforms your smartphone into a hearing aid remote control. It uses your phone's speaker to transmit one-way acoustic commands, such as adjusting volumes and changing hearing aid programs. Be sure you don’t have external audio or Bluetooth devices preventing your phone's speaker from playing sounds.