Widex is firmly committed to providing purchasers with best-in-class, reliable hearing aids through authorized dealers. At Widex, we believe end-users of our hearing aids can only receive the full benefit of our products when they are selected, fit and maintained by a licensed professional. Our hearing aids are sophisticated , FDA approved medical devices that require professional guidance in the selection, fitting and maintenance of the product. Accordingly, Widex will not supply hearing aids to retailers that do not provide face-to-ace diagnostics, counseling, selection, fitting and maintenance of our hearing aids.
Our policy is to honor product warranties and to perform services only on products purchased from an authorized Widex dealer and only accompanied by a receipt or proof of purchase. If you purchase a Widex product from an unauthorized dealer, your Widex warranty will not be valid.
Unfortunately, there are some website and dealers who claim to be authorized Widex re-sellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Widex. When you purchase products from an unauthorized website or dealer, you are taking a risk because those products may be counterfeit, used, defective or may not be appropriate for use based on your specific hearing loss. Usage of hearing aids without professional guidance may worsen certain hearing conditions.
Widex does not sell products to online retailers that do not require a licensed professional to conduct face-to-face diagnostics, fitting, counseling, selection and maintenance of our hearing aids. If you purchase a Widex hearing aid online, and you are not required to meet face-to-face with a licensed professional, you have purchased from an unauthorized dealer and your Widex warranties are not valid.
Please protect yourself and your Widex product by ensuring that you only purchase Widex products from an authorized Widex dealer. To see a list of Widex authorized dealers, please click here.
If you return an item to Widex for repair or replacement, and that item is verified as either counterfeit or a product not manufactured by Widex, you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost. This cost will be a shipping and handling fee of $50. Shipments are sent via FedEX only.