Given the rapidly evolving coronavirus situation, we want to assure you that Widex is still open for business and fully committed to supporting you during this difficult period. Below this message, you will find information about two new services we will be offering from today to help you support your patients.
Please be assured that our supply chain is fully staffed and functioning, so you can be confident that we have the products you need when you need them. In addition, we have implemented a remote work plan to protect our employees’ safety and ensure the entire team is ready and able to support you and your patients. Furthermore, we are now suspending air travel and other means of public transportation for our business travelers as another layer of protection.
We are also following the guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO) to avoid unnecessary travel and gatherings with many people. If you still prefer to meet in person, we are able to do so in most cases, but please know that we have a number of virtual options to meet with you remotely. This way, you can still rely on the expert training and support from the Widex team from the comfort of your own home or office.
We will continue to monitor the environment closely and make the appropriate adjustments as the situation dictates. Although these are challenging times, Widex remains committed to supporting you and your practice.
We hope you, your families, and your patients remain safe and healthy.
Your Widex Team
To support you during this time we will be offering the following additional services:
Direct shipment of supplies to your patients:
With your direction, Widex will help you manage your patients’ needs by shipping supplies directly to them. This includes accessories like wax guards, batteries, and replacement DEX™ devices that don’t require pairing to the patient’s hearing aids.
Easy shipment for repairs:
Additionally, we can support you by printing and emailing UPS labels for your patients who need repairs – you handle the billing, and we will handle the logistics of the transport and repair. If your practice will be closed temporarily, we can contact UPS to hold your packages. Alternatively, you can email or call them yourself though our special email address firstname.lastname@example.org or phone number (800.377.4877 – with Widex account number: 4wx095).