OUT OF WARRANTY REPAIRS
WIDEX UK offers a fixed rate repair service for hearing aids outside warranty. Components replaced are guaranteed against any manufacturing or material defect arising within 6 months of repair. WIDEX UK reserves the right to refuse repair work to devices over 7 years old or on the occasion of extreme damage, and may offer an equivalent product at list price.
All hearing aids returned outside of warranty will be liable to the Fixed Repair charge.
Fixed Repair Charge £59
This includes the cost of re-shelling due to damage or shell remake outside the returns policy plus all mounting blocks, hinges, covers and locking components.
Remote Control and DEX Products
All Remote Control and DEX products outside of warranty will be liable to the fixed repair charge.
Notwithstanding that Widex UK provides shipping boxes for the convenience of its customers insurance cover prior to arrival at Widex is at the sole risk of the sender. Alternatively, please use a tracked delivery service.
EXTENDED WARRANTY COVERAGE
At time of purchase only, warranties can be applied at the following levels with cover extending from that provided as two years standard.
12 Months £40
24 Months £60
36 Months £80
EXCHANGE & RETURN POLICY
WIDEX UK will accept any CIC, ITE or BTE device for exchange or return up to 90 days after date of original invoice, provided that the device is returned in good working condition, has not been subject to customisation (other than fitting), has not been exposed to excessive wear and tear and is in its original packaging with accessories. All returned devices must be accompanied by a fully completed WIDEX UK credit returns form. Items returned without specific components such as receivers, ear wires, battery drawers, hooks etc will be liable for charge at standard component rates.
WIDEX UK will remake custom shells for ITE/CIC and custom tips as required to achieve a perfect fit for up to a maximum of 12 months after the original invoice date.
WIDEX UK will accept any remote control or DEX device for exchange or return up to 90 days after date of original invoice, provided that the device is returned in good working condition, has not been subject to customisation (other than matching to aid), has not been exposed to any superficial damage, scuffing or excessive wear and tear, unauthorised, unqualified or third-party repair work and is in its original packaging with accessories. All returned devices must be accompanied by a fully completed WIDEX UK credit return form.
An administration charge of £60 per device will be applied for hearing aids returned outside the 90 days period, and up to a maximum of 6 months after original invoice. No aid will be considered for return 6 months after the date of original invoice. Remote controls and DEX units will not be considered for return from 3 months after original invoice.
Incorrectly placed orders or aids requiring retro-fitting of options such as remote control compatibility or manual volume control may be subject to charge.
Custom ear-tips and accessories including ear ware, pouches for remote control, CROS cords, spares, batteries and bundled components such as battery doors are not eligible for return under this policy, and should only be returned under customers’ statutory rights, clearly stating the defect observed.
All items sent to WIDEX UK for exchange/return outside these conditions will not be accepted and will be returned to the customer.
TERMS OF PAYMENT
Payment terms are net 30 days from end of month of invoice. Overdue accounts may have orders withheld at the discretion of WIDEX UK Ltd. Payment will be accepted by cheque, bank transfer, debit card or credit card excluding American Express. Interest will be charged on overdue payments from the day after the last date that payment should have been received. Interest will be charged at the statutory interest rate of 8% plus the Bank of England Base Rate on the gross value of the overdue sum from the date that the payment falls due.
VALUE ADDED TAX
All trade prices exclude VAT where applicable.
SHIPPING AND HANDLING CHARGES
Orders placed for hearing aids will receive free shipping for next day delivery. Orders over £15 will receive free shipping. Other shipment services are available but additional charges may apply. Please speak to your Customer Services Representative. All new products shipped by Widex will be delivered to our customers’ registered business addresses only.
There will be a shipping charge of £5 for any orders under £15.
Last updated 17th March 2020.